Welcome to our practice website
Coronavirus – Covid 19 Information for clients
COVID update September 2020
Our aim is to provide as complete a service as possible without putting staff and clients at unnecessary risk. Please read the following information carefully so that you know what to expect from Acorn House during this time.
Opening hours have reverted to our pre-COVID hours of 8am to 8pm weekdays and 8am to 4:30pm on Saturdays. Our on-site out of hours emergency service will operate as normal outside of these times.
Booking an appointment
Please call Reception during normal opening hours to make an appointment, or use the online booking service via the website. All appointments must be booked in advance – please don’t just turn up!
Attending an appointment
Clients attending a pre-booked appointment will be greeted in the car park by a member of staff who will perform the "check in" so that there is no need to enter the building at this point. If the member of staff is temporarily unavailable, please phone the surgery from the car park to let us know that you have arrived. Please wait in the car park. Make sure that you have your phone with you as the vet will ring you to discuss your pet at the start of the appointment.
The vet will bring your pet inside the building whilst you continue to wait outside. They will call you after their examination to discuss their findings and any treatment recommended.
After the consultation your pet will be returned to you in the car park and you will be invited to enter the Reception area to collect medication, make any future appointments, and to make payment. Reception has been adapted for social distancing (one-way system, 2M queueing markers, plastic screening, hand sanitizer). Please note that only one client per pet should enter Reception, and a face covering must be worn.
Repeat medication can be ordered using the online form on the website, by emailing [email protected] or by telephoning Reception. Please allow 48 hours (72 hours over a weekend) before travelling to the practice to collect this medication. Flea and worm treatment can be ordered in this way; or can be ordered in person at the Reception desk.
Please let the staff member in the car park know that you would like to collect medication and they will direct you to the queue system inside Reception. Reception has been adapted for social distancing (one-way system, 2M queueing markers, plastic screening, hand sanitizer). Please note that only one client per pet should enter Reception, and a face covering must be worn. Medication can be collected and paid for at Reception.
We are now able to offer on-site appointments for all clients. However, if you would prefer to have a remote (video) consultation instead, this can easily be arranged. When you telephone to make your appointment, please let the Receptionist know that you would like a video consultation instead of one in person. Consultations will all be charged at the standard rates regardless of whether they are on site or by video.
Clients that are self-isolating
If you have COVID symptoms or have otherwise been advised to self-isolate, please do not attend the practice. Ask a friend or neighbour to bring your pet / collect medication for you, or telephone the practice to arrange a video consultation instead.
All check-ups, vaccinations, dental, surgical and diagnostic procedures are available once again. Nurse clinics have been reinstated. Please book in advance, either online or by calling Reception.
Home visists are being kept to a minimum and the practice is currently able to offer garden visits only. This means that the weather must be dry and the property must offer direct garden access (the vet should not have to walk through the house). Visits may only take place during daylight hours. Garden visits are not appropriate for cats.
Wherever possible, euthanasia appointments for dogs will take place in the practice garden. Clients can remain very close to their pets, whilst the vet administers the injection using a drip line, facilitating social distancing. This will usually be the preferred option for dogs if the weather is dry.
In poor weather, after nightfall, or for cats, we can now offer indoor euthanasia appointments. Clients will be required to complete a COVID questionnaire over the telephone prior to entering the consultation room, and admission is limited to a maximum of two people (including children). A face covering must be worn by the client, and the veterinary surgeon will be wearing full PPE (surgical mask, face visor, apron, gloves).
For those clients that are self-isolating, shielding or prefer not to be present during euthanasia, we will of course be able to perform the euthanasia without the client present. We will always ensure that patients are reassured and supported by our team of vets and nurses before and during the procedure so that their passing is peaceful.
The staff at Acorn House have worked very hard to continue to provide veterinary care for their patients during the constantly-evolving COVID lockdown. We are extremely grateful to our lovely clients who have worked with us to make the various restrictions and changes work over the past few months and thank you for your continued support and understanding.
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Acorn House Veterinary Surgery
Linnet Way, Brickhill, Bedford, MK41 7HN