Emergencies
Acorn House operates an emergency service 24 hours a day, 365 days a year.
In case of an out of hours emergency please TELEPHONE 01234 261839. You will hear a recorded message giving two options:
- Option 1 - to speak to the duty vet
- Option 2 - to speak to the duty nurse
Please select the option you require.
Remember NOT TO PANIC and state your name, address, the animal's name and the cause for concern. You will be questioned and given advice or, in some cases, asked to attend the surgery.
Our calls are recorded for training and monitoring purposes.
Our out of hours service is staffed entirely by members of our practice at our surgery. We have a dedicated on-call nurse caring for pets staying overnight.
HEALTH AND SAFETY PROTOCOLS DO NOT ALLOW US TO OPEN THE DOOR WITHOUT PRIOR ARRANGEMENT.
If you have not telephoned the on call Veterinary Surgeon or have found injured wildlife, please call the emergency service on 01234 261839.
Out of hours service is provided from:
Mon-Fri 7pm to 8.30am
Sat 1pm to 8.30am Monday
Out of hours consult fees (excluding wildlife)
£100.40 - £127.16
If you are not a client of Acorn House and you wish to use our out of hours service you will be asked to pay a new client registration fee of £38.39 in addition to the above fees.
